Effective Date: April 1st, 2025
At Lume, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, tools, and services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, email, phone number Business name and industry Payment information (if applicable) Social media links (if provided)
b. Usage Data
Pages visited Actions taken on the site or app Device/browser type and IP address
c. Client Lead Data If you're using our CRM and lead management tools, you may store information about your leads or customers inside your account. This data is securely stored and not accessed by us unless for support or technical maintenance.
2. How We Use Your Information
We use your information to:
Provide, operate, and maintain our services Respond to support requests and inquiries Send important account notifications Process payments and subscriptions Improve user experience and product features Send optional marketing communications (opt-in only)
3. How We Share Your Information
We do not sell your personal data.
We may share it only with:
Trusted third-party providers (e.g., payment processors, email platforms) Law enforcement or legal authorities, if required by law Internal team members for customer support or system maintenance
4. Cookies and Tracking
We may use cookies and similar tracking technologies to:
Analyze site traffic and usage Save your preferences for a better experience Personalize content or marketing (if you consent)
You can opt out of cookies in your browser settings.
5. Data Security
We implement strong security measures to protect your data, including:
Encrypted storage and communication (HTTPS, SSL) Password-protected accounts Limited access to sensitive info
6. Your Rights You have the right to:
Access, update, or delete your personal information Opt out of marketing emails at any time Request a copy of your stored data
To make a request, email us at [email protected].
7. Children's Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll notify you of significant changes via email or our website.
9. Contact Us
If you have questions or concerns, please contact:
Lume at Email: [email protected]